Shipping

How do deliveries work and how long do they take?
We deliver to the US, Canada, the UK, Saudi Arabia and UAE with a number of additional countries in the pipeline. We work with various courier companies such as Fedex, Aramex, Speedex to ensure timely deliveries. Deliveries and timelines will vary depending on where you live. Generally, UAE deliveries take 1-3 working days although we are working very hard on providing next day deliveries. As for deliveries to the US, Canada and the UK, these usually take 3-5 working days. You can contact us on +97145579810 or via WhatsApp on +971501535970 from Sunday to Thursday, 9am to 6pm (Dubai Local Time) or email us anytime at help@miella.com.

If you live in North America, please feel free to contact us on +18889053522 or via WhatsApp on +971501535970.

 

How much do I have to pay for delivery?
If you live in the UAE, then nothing during special campaigns that we run throughout the year and also nothing for all orders of 150 dhs and above. For orders less than 150 dhs the delivery charges are 17 dhs.  

For international shipping we share the cost with you to the tune of 8 pounds for UK orders, 10 USD for US orders and 10 C$ for Canada orders. For Saudi Arabia shipping is free of charge on orders above 300 Saudi Riyals.  

 

Where do you deliver?
We deliver across the UAE, Saudi Arabia, the US, Canada and the UK. City limits apply, which means that unfortunately our courier partners can't deliver everywhere, but we will do our best to accommodate you. We are also working very hard on delivering to the rest of the GCC and worldwide very soon. 

 

How does my order get processed if I want to pay cash on delivery?
At checkout, you can select this payment option. An accurate value of your total payment is calculated and provided at the time of check out. You can then hand over the cash at the time of delivery. COD is only available within the UAE for the time being. 

 

How can I get a status update on my order?
Please check your email to see whether you have received a dispatch confirmation.
You can drop us an email anytime with your order number at help@miella.com. You can also call us on +97145579810 or WhatsApp on +971501535970 from Sunday to Thursday, 9am to 6pm (Dubai Local Time).

If you live in North America, please feel free to contact us on +18889053522 or via WhatsApp on +971501535970.

 

What about taxes and duties?
For all orders outside the UAE, you shall be responsible for import and clearance duties in your country. Our courier partners operate on a pay on delivery process for duty. We are working on having duties paid on our site for select countries, and this feature will be available in the future.